Thursday

Today saw the resolution to two of the issues from the earlier post.

• The crippled OS was reinstalled last night and this morning.  I visited the client and finished their applications installation.  I guess the lessons here are BACK UP THY DATA, and Don't Delete That File If You Don't Know What It Does.  
  The short of it: The OS (XP Media) stopped loading up.  Period, no boot, so the intrepid user tried a repair installation with an XP Pro upgrade CD.  Hilarity ensued.


• DSL installation was finished.  A lovely older couple, they had way too much trouble getting this issue resolved in a timely fashion.  The service provider, who shall remain nameless, sent tech after tech to their home to tell them that all was well.  Turns out that the most recent tech was able to actually assess the situation and discovered that they didn't have the DSL service running to the residence.  He did his thing, I let the DSL setup CD do its thing, and they were off dial-up forever.  I also got the added benefit of showing them how their AOL email and favorites are accessible through the web interface.  Goodbye $25/month.


• My original Friday call, the security app install (and probable 
  virus kill) was postponed.  Nuts.  On the other hand, that will
  give me time to read more about SharePoint, plus an existing
  client called to say his kids had buggered up his PCs (yes
  plural) and now he needed help.  At least I'll have something
  going on Friday.